Managing Trade Operations - eCourse

In this lesson, you will gain an understanding of the major functions in the trade operations area and the application of production management.

This includes:

• The basic accounting flows and general ledger entries for common transactions.
• The importance of operating manuals in defining the roles and responsibilities of staff members in processing trade.
• The importance of service level agreements in defining the interaction between the service provider and trade operations.

In this lesson, you will learn the historical background of process mapping in manufacturing and the two major process management techniques, Six Sigma and LEAN.

In this lesson, you will learn more about the challenges associated with implementation of revised workflows, the key requirements to ensure success and continued progress and go through examples of organisations that have been successful using either the LEAN or Six Sigma approach.

In this lesson, you will gain an understanding of one of the biggest challenges facing trade operations, controlling risk and fraud.

You will learn the techniques used by trade operations management to control risk within their area of responsibility.

In this lesson, you will learn about the area of human resources in operations management, including

• The importance of skills assessments and why they are the primary gauges used by managers to document skill levels and set targets for individual staff members.
• The training efforts in a hub/spoke environment and the demands of a multi-geographic processing environment.

In this lesson, you will learn about the changes in role of the customer service function in trade operations over recent years.

You will learn how the customer service function provides structuring support, assists customers in complex transactions and adds value to a bank’s role.

In this section, we will take a look at two sample case studies that show how simple solutions can remedy problems often seen in this sector.

This section will test your knowledge on what you have learned so far. Please note, this is not an exam.