Managing Trade Operations - eCourse

This course will provide mid-level bank officers an overview of the key responsibilities of trade operations management and the skills required for long term success in the position.

Accredited by



By the end of this eCourse you will be able to:

Identify the basic accounting flows and general ledger entries for common trade finance transactions.

Develop a high-level understanding of how a process mapping exercise is conducted.

Identify the techniques used by trade operations management to control risk.

Learn the importance of skills assessments and why they are used by managers to document skill levels and set targets for staff members.

Analyse the importance of operating manuals in defining the roles and responsibilities of staff members in processing trade.

Learn the definition of “defects” and the differences in approaches between Six Sigma and LEAN.

Analyse the areas of regulatory compliance and sanctions and money laundering in international trade.

Explain the responsibilities of the customer service function and how it adds value to a bank’s role.


Access period

12 months


5 hours


Parent Certificate





Case studies

Learning is easier with practical examples and we've included a whole lesson dedicated to two case studies

Assessment questions

We've included 35 self-assessment questions so you can test what you have learned.



Robert Bugg

Former Chief Operations Officer for Prudential Assurance, Vietnam and Senior Vice President, Wachovia Bank

Robert has been involved with trade services in a variety of roles for the past 35+ years, both on the information technology and operations fronts. He was involved in early trade automation efforts at Citibank, and managed Citibank’s Regional Trade Processing Centre in Penang, Malaysia. He later moved to Wachovia Bank in a similar capacity, managing their offshore trade processing In 2008, he reprised the regional trade head role for JPMorgan in Singapore and Hong Kong as they strengthened their offshore processing capabilities before retiring to the US after a stint as COO for a leading UK Insurance company in Vietnam.

Managing Trade Operations - eCourse

Only USD $200
  • 12-months access to all 8 lessons. Repeat them as many times as you want.
  • Online and interactive - learn at your own pace
  • Two case studies and 35 assessment questions to test your knowledge
  • Downloadable and printable glossary for offline reference
  • Certificate of completion


Answers to your most commonly asked questions.

Have more questions? Get in touch.

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