Frequently Asked Questions

Technical Assistance

1. I forgot my password, what can I do?

Visit the login page and click on “Forgot Password?”

Login page : http://icc.geniussis.com

2. I have clicked the “Forgot Password?” link, but I haven’t received a new one yet?

Please check your emails spam/junk folder. If you haven’t received the e-mail with your new login details, please contact our Helpdesk at helpdesk@iccacademy.com.sg

3How can I access my courses?

After logging into our online platform, click on any of the courses available in your dashboard. You will then be redirected to your system homepage. From the top navigation bar, select “My Training” to launch your course(s).

Login page : http://icc.geniussis.com

4I have completed a course, but the progress is not recorded on my dashboard. What can I do?

Your progress will be recorded by our system, only once you have visited all the pages in the course, including the introductory pages. We advise that you launch your course again and make sure you have completed all the sections. Remember that your progress might take up to an hour to update on your dashboard.

5I am unable to launch a course, what do I do?

Please ensure that you are using the latest version of your browser and that pop-ups are enabled, this is very important. We highly recommend using chrome.

Product Questions

1. How long will I have to complete the e-learning courses/certification?

12 months. This timeframe includes the completion of the final exam for certificate bundles – Global Trade Certificate (GTC), Certified Trade Finance Professional (CTFP), Export & Import Certificate (EIC) and Ethical Marketing & Advertising (EMA). Individual courses do not include a final exam.

2. Will I receive any textbooks with the e-learning courses?

All our course materials are provided online through our Learning Management System (LMS). There are no textbooks included.

3. Do I need to choose which electives to take?

Registering for the Global Trade Certificate (GTC) or Certified Trade Finance Professional (CTFP) programmes will grant you access to every elective in that programme. Even after the final exam, all your courses will remain available, until the end of your 12-month period.

4. Does purchasing individual courses – Global Trade Certificate (GTC), Certified Trade Finance Professional (CTFP) or Export & Import Certificate (EIC) earn me an ICC Academy certificate?

No, the individual courses will not include the final exam and therefore cannot earn you an ICC Academy Certificate. The EMA is the only exception, as the programme is an e-course comprising 6 lessons.

5. Does purchasing individual courses (GTC, CTFP or EIC) earn me a certificate of completion?

Yes, upon successful completion of an individual course, you will be issued a certificate of completion. This will not be available for our video series bundles.

6. What is included in each ICC Academy programme?

Global Trade Certificate (GTC)

  • 12 months’ access to the programme
  • 6 core courses

  • 8 electives

  • 1 attempt at the final examination

Certified Trade Finance Professional (CTFP)

  • 12 months’ access to the programme

  • 5 core courses

  • 6 electives

  • 1 attempt at the final examination

Export & Import Certificate (EIC)

  • 12 months’ access to the programme

  • 5 core courses

  • 1 attempt at the final examination

Ethical Marketing and Advertising (EMA)

  • 12 months’ access to the programme

  • 1 core course, comprising 6 lessons

  • 1 attempt at the final examination (US$200)

7. How long will it take for me to complete the individual courses?

This depends on your prior understanding of the course material and pace of learning. On an average, the duration is as follows:

8. What is the minimum requirement to complete a full certification programme?

Before taking the final examination, you must complete the following:

9Does ICC Academy have a membership model?

Not anymore! ICC Academy does not have a membership model, purchasing a programme will grant you access to our platform for 12 months, following your initial purchase.

10But what happens after my 12-month access expires?

You will be granted access for 12-months to the courses/certification you have purchased. To extend your access by another 12 months, you will need to either purchase an individual course or purchase a video series bundle, before the expiry of your access period.

See the Extension Section of this FAQ for additional information

11Do you have an online course on Arbitration?

The ICC Academy does not currently have any courses on Arbitration. However, the International Chamber of Commerce (ICC) offers training on this topic in a separate model: http://store.iccwbo.org/icc-arbitration-online-training

12I registered for free access to the Ethical Marketing & Advertising (EMA) course, but haven’t received an email?

If you do not receive an email within 3 hours of signing up for the EMA course, kindly check your SPAM folder or email Helpdesk at helpdesk@iccacademy.com.sg

13What kinds of qualifications should I have before taking up the advanced Certified Trade Finance Professional (CTFP)?

We recommend that you have at least +5 years of trade finance experience, or already certified via the ICC Academy’s Global Trade Certificate (GTC) or The London Institute of Banking and Finance’s (LIBF) CDCS, CSDG or CITF programmes.

14. How many credits do I need to recertify my ICC Academy certificate?

*NOTE: the required credits must be earned before the end of the 3-year period, following the completion of the Global Trade Certificate (GTC) or Certified Trade Finance Professional (CTFP) programmes.

15How can I recertify my ICC Academy certificate?

There are three methods of earning the required number of recertification credits:

16. How many LIBF PDU/CPD points will I receive for my CDCS, CSDG, CITF?

  • Global Trade Certificate (GTC) – 3 points for individual courses

  • Certified Trade Finance Professional (CTFP) – 5 points for individual courses

  • Export/Import Certificate (EIC) – 3 points for individual courses

17. I already have an LIBF certificate (CDCS/CSDG/CITF), but it has expired. Do I still qualify to enrol in the Certified Trade Finance Professional (CTFP) programme for LIBF holders?

Yes, but only if the expiration date of your LIBF certificate is still within 6 months of your Certified Trade Finance Professional (CTFP) registration.

18Can I combine programmes I completed with the LIBF or the ICC Academy to gain an ICC Academy certificate – without taking your full programmes?

Not really, regardless of these certificates, all candidates must still complete our structured programme and take the final exam to receive the related certificates. However, visit our website for details about the special exemptions for existing LIBF and ICCA certificate holders.

Final Exam Questions

1. When can I take the final exam?

The final exams can be taken at any time after you have completed the prerequisites. Remember, the final exams must be taken within the 12-month validity of your ICCA account.

Below are the prerequisites for the final exams:

2. Can I schedule my final exam at any time?

After you have met the minimum prerequisites: simply register, login, test your equipment and schedule a session. If the exam is scheduled within the next 3 days, you will need to pay a US$5 express fee upon scheduling. You will receive additional details when the exam is available.

NOTE: Make sure you set your correct time zone in your account. Online exams are available 24/7 but must be completed within the 12-month account validity period.

3. How many times can I take the final exam?

The programme only allows one attempt.

To purchase a retake, please contact our Help Desk at helpdesk@iccacademy.com.sg

4. Once I pass my final exam, how can I download my certificate?

For full certification programme (GTC, CTFP & EIC) – Once you pass your final exam, the ICC Academy Certificate can be downloaded from your Learning Management System dashboard (under the Learning Paths section)

For individual e-courses – Once you complete all lessons of the e-course, you can download the Certificate of Completion from your Learning Management System dashboard (under Completed Courses section). For individual e-courses, there is no final exam.

Extensions

1. My ICC Academy account has expired, but I want to renew for another 12-months.

To reactivate your account and maintain existing learning records, we advise you to renew your account within six months from your account expiry date. Kindly see the three renewal options below and contact our Help Desk:

  • I have already passed my exam – You will need to purchase an item in our catalogue (minimum US$150)

  • I have not yet passed my exam – You will need to purchase an item in our catalogue (minimum US$150), and pay a one-time late completion fee (US$200) *

  • I have failed my final exam – You will need to purchase an item in our catalogue (minimum US$150), and pay a one-time exam retake exam fee (US$200) *

*This will give you an additional attempt at the final examination.

Payment

1. What methods of payment do you accept?

We accept both VISA and Mastercard credit/debit cards as well as Alipay for online transactions. We also have a PayPal account for American Express card holders.

2. Can I get a purchase order for my company to pay for the courses?

Of course, kindly contact our sales representative David Pang at david.pang@iccacademy.com.sg

3. I cannot find the courses I am looking for in the online catalogue.

Refresh your browser using the key combination Ctrl + F5 and make sure you scroll down the page to see all the available items in our catalogue.

Help Centre

Welcome to the ICC Academy’s Help Center, where you’ll find answers to commonly asked questions. Before emailing the Helpdesk, take a look through, as the help you need is likely already here waiting for you.

Contact Us

Helpdesk: helpdesk@iccacademy.com.sg
General Inquiries:  info@iccacademy.com.sg